Customer Appreciation
We are honored to have so many wonderful customers that use our products. Our Customer Service team gets the opportunity to speak with customers from varied backgrounds who have interesting stories on a daily basis. Every once in a while a truly special customer stands out, with fierce loyalty, appreciation, and general kindness. Edward Palumbo, or “Ed” as he is known around our factory, is definitely one of those customers.
Ed has been stopping by the Warne office occasionally since the early 90’s. With a quick joke, funny story, kind smile and an ever appreciative handshake, Ed has put a smile on our face every time he comes through the door. Ed enlisted into the Marines in 1964 right out of High school. During training he qualified with the M1 Garand, M14, and was later issued and qualified with a M1911A1 because in his words “it’s difficult to juggle a radio handset and a rifle”. He was a field communicator in the 1st Marine Division sent to Vietnam in 1966. 
In 1968 Ed was assigned to the 3rd MAW Rifle and Pistol Team, going on to competitively shoot with the Marine Corp until the ammo allotment was reallocated to the war. While apart of the team he challenged doctrine to help train with more realistic scenarios and techniques. By the end of 1968 Ed got out of active duty and would return to the reserves on and off until 1986 when his daughter was born. Ed choose not to reenlist for his daughter, “Early in the marriage, the Marine barracks in Beirut was hit by a suicide bomber in October, 1983, and I think she understood when I returned to active reserves in 1984-86. My daughter was born in January 1986 and I did not reenlist; we get but one opportunity per child to be a Dad.” His daughter is an elementary school teacher and his son was in the navy and now a police officer in California.
Since his military days, Ed has experienced a variety of professional positions from cardiopulmonary technologist to test technician for a defense contractor, Ed has done it all. He has been a licensed sport parachutist, and remains a certified scuba diver, though his life-long hobby has always been shooting. All of his scoped rifles use Warne mounts, and some of his favorites in his wide collection are a Remington M700 .22-250, a Howa 1500 .223 with a 20-inch heavy barrel and a Howa 1500 in .204 Ruger with a 24 inch barrel.
Ed Thank you. Thank you for being a lifelong loyal customer. Thank you for the treats that appear every time you come around. Thank you for your service to this country and to our shooting sports. 
Ed is still a Technical Writer and Photographer. He has a page that can be reached at https://hubpages.com/@edwardjpalumbo
I am very grateful for Corey’s kind words and for the polished professionalism and expertise of the Customer Service team at Warne. I’ve walked through the door with several out-of-production bolt action and single-shot rifles, oddities that were difficult to catalogue. I may have had some presupposition or idea as I entered, but I’ve heeded their suggestions and they’ve benefitted me every time. That generates trust. Yes, I am a loyal customer…for the best of reasons.
I send best wishes to Justyn and Corey for success in Idaho this weekend!
9/11/17
To whom it may concern…I felt compelled to write you to express my sincere gratitude for your company and the exceptional service I received today from your employee Cori.
I bought a .308 Howa GameKing with scope, rings and picatini rail and unfortunately the rings didnt come with the anti-slip keys that are inserted in the rings- major problem with securing this scope.
I met with Cori this afternoon and within 10 min’s he had my scope securely mounted on my rifle..I cannot begin to tell you what a relief it was to meet Cori and get this problem resolved.
I’m a client for life…Thank you Warne and most especially Cori in the Tualitin office for the exceptional service I received today.
Warm regards,
Seth Russell
Portland, Oregon
The scope mounts and rings are the best on the market. I had them on a custom .35 whelen, and used this fall and only was able to get a shot at my moose because of the Quick release mount from you. I initially had very little trust in the quick release system and have tried other companies in the past, but thought I would give these a go. They hold true from shot to shoot with the heavy recoil of 250 gr bullets through this light rifle. I have tested taking them on and off and shooting shot to shot amazingly consistent!! Then to top it off after using my rifle hard here in Alaska from the interior to hunting on kodiak off the salt, I have gotten them pretty rusty. I called and asked for new springs for them, and they are sending me brand new ones! WHAT AN AMAZING COMPANY! I am a life customer!
Warne’s support is fantastic. I lost the two small drop in stainless steel parts that serves as the cross member and lies in the pica-tinny rail slot. They sent me the replacements as a compliment.