Website Warne Scope Mounts

SUMMARY/RESULTS:

Responsible for providing high-level technical customer service to WSM customers, providing detailed assistance when needed and assisting customers in finding our products through dealer and distribution channels.

ESSENTIAL JOB FUNCTIONS:

  • Assists customers with technical expertise regarding products
  • Performs order entry when needed
  • Fields technical or complex service questions from customers and exercises judgment in resolving service, warranty or technical problems falling within established limits of authority and knowledge
  • Responds to customer questions related to technical product application or service information
  • Gathers information on industry trends, potential product defects, warranty failures as well as new product suggestions and needs and records data in the CRM system for future analysis and QC control

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION

  • High School diploma or GED Required, Associate’s degree, vocational or technical school degree preferred; experience may be substituted for education
  • Vocational or Technical training in the use, operation and maintenance of firearms
  • Minimum 1 years’ experience performing the above duties within a production or manufacturing environment or equivalent
  • Ability to communicate with others outside department, both inside and outside company
  • Ability to effectively solve varied problems that require analysis or interpretation of the situation, using knowledge and skills, and general precedents and practices
  • Strong attention to detail; ability to identify errors and inconsistencies, and correct them in initial stages of projects and tasks
  • Requires in-depth understanding of how firearms, optics and mounts work.

To apply for this job email your details to Careers@warnescopemounts.com